2021 Technical Skill Survey
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Thank you for your interest in working with Data-Tech. Please complete this survey, which we will use to evaluate your skill set and see where you would best fit within our team. Not all positions require each of these skills, but your honest responses help management with job placement and career planning for candidates and new hires. This survey must be completed prior to coming in for an interview. We also encourage you to visit our company website at www.datatechitp.com to learn more about the Data-Tech Team and our product and service offerings.
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Full Legal Name:
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Email Address:
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Phone Number:
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Do you currently have a "valid" Florida Driver's License?
Yes
No
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Which position(s) are you applying for at Data-Tech?
Please upload a copy of your updated resume.
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If you are offered a position with Data-Tech, how soon would you be able to start?
Immediately
1 Week
2 Weeks
Other:
Technical Aptitude Level I
No Experience
Some Experience
Fluent
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Information Gathering:
(Gather Information pertaining to Help Desk tickets in detail for proper assignment)
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Ticket Escalation:
(Know when it is time to process a ticket for escalation)
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Password Resets:
(Can change user passwords in Active Directory)
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VPN/2x Client Issues:
(Configuration and Troubleshooting)
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AV/Malware Scans:
(Scan and Remediate Virus and Malware)
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Printer Trouble Shooting:
(Troubleshoot basic printer issues)
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Disk Alert Remediation Basic:
(Evaluate and Free up Disk Space)
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User Profile Troubleshooting:
(Troubleshoot Profile issues)
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Basic Outlook Troubleshooting:
(Slow Outlook, Manage Add Ons, etc. / Missing Outlook Profile, Data Errors, Won't Launch)
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Email Setup:
(Outlook Client, RPC over HTTP and Mobile Phone)
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Basic Networking:
(Understanding of IP Addressing for Printers and IP Conflicts)
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Shares/Drive Mappings:
(How to configure Shares and Map Drives)
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Performance Issues:
(Troubleshoot Slow and bad Performance)
Technical Aptitude Level II
No Experience
Some Experience
Fluent
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Client Connection Issues:
(Troubleshoot Disconnect issues in a hosted Environment)
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Printer Installation:
(Install IP Printers, USB Printers and Drivers Remotely)
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Intermediate Printer Setup:
(Printer Profiles, Security, Device Settings, Tray Configuration)
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Advanced Printer Config/Troubleshooting:
(Scan to Email, Scan to FTP)
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Access Point Installation and Configuration:
(Remote Installation and Configuration of Access Points)
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Domain User Adminstration:
(Create and Modify Basic AD Users and permissions)
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Software Installation:
(Install various softwares to user PC's IE: QuickBooks, Microsoft Office, Backup Software, Utilities, etc.)
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Advanced Email Troubleshooting:
(Troubleshoot high end Exchange Email Issues)
Technical Aptitude Level III
No Experience
Some Experience
Fluent
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Advanced Data Base Troubleshooting:
(SQL and like Data Base issues)
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Advanced Router/Firewall Config and Troubleshooting:
(VPN, NAT, Static Routing, etc.)
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Authentication Troubleshooting:
(Lightweight Directory Access Protocol (LDAP), Active Directory, (AD))
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2X Server Setup and Troubleshooting:
(Install and Configure 2x Server and Troubleshoot)
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DNS Control Panels:
(Go Daddy, Network Solutions, Microsoft Windows, Cpanel)
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DNS Management:
(A Record. C Name, Srv Record, MX Records, SPF Records)
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SSL Certificates:
(Request, Register and Renew)
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Event Logs:
(Able to Troubleshoot using Event Logs)
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Experience with Remote Access Software, (check all that apply):
Logmein
Show My PC
Kaseya Remote
VNC & Ultra VNC
Go to My PC
RDP (Remote Desktop Protocol)
List any other Remote Access Software you have experience with below:
Experience with third party Software:
Data Tech supports and offers many different 3rd party Software Applications. Please let us know your knowledge of a few of these Software packages.
No Experience
Some Experience
Fluent
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Microsoft Office 2007
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Microsoft Office 2010
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Microsoft Office 2013
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QuickBooks Professional
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Peachtree Accounting
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3CX Phone System
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Symantec Cloud Virus and Malware Protection (SEP)
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Storage Craft Backup Software
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Rapid Fire Tools (Network Detective)
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Acronis Backup Software
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Symantec Exec Backup Software
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Syncback
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Kaseya Managed Services
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2x/Parallels
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I would describe myself as the following, (check all that apply):
I feel I am a people person
I am a team player
I am a loaner and prefer to work alone
I'm better front facing a client rather than over the phone
I am better on the phone with a client than front facing them
I am comfortable with speaking to the client on the phone or in person
I am good with everyday analogies so non technical people understand what I am telling them
I talk Technical when explaining myself to clients and anyone else
I like to communicate with the client as much as possible
I like to give the client as little information as necessary
My documentation is always complete and Accurate and more than enough information
I don't feel Documentation is all that important in the IT field
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1: What does excellence in customer service mean to you?
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2: Since this is technical work and some customers may have trouble understanding what you are trying to tell them, how do you make sure that you are able to communicate what you want to say to the customer?
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3:
What is the first thing that comes to your mind when a caller says that he cannot log-in to his account?
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4:
How well-versed are you with troubleshooting hardware problems? How does this knowledge help you in your work at the help desk?
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5:
How do you keep your IT knowledge and skills up to date?
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6:
In which areas do you consider yourself to be a specialist?
IE: Hardware, Networking, Troubleshooting, Customer Care?
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7:
What is ITIL?
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8:
If a user calls with a technical issue with which you are completely unfamiliar. How would you handle the circumstances?
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9:
If a user is unable to boot windows, how will you troubleshoot it?
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10:
If a user is reporting slow connection or performance issues, describe how you would troubleshoot it?
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11:
If someone finds that their Internet connectivity is down, how would you troubleshoot to fix the problem?
12: What motivates you?
13: What is your desired pay range?