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[en] Customer Evaluation -#- 007 - ISP Client Survey
1,1,1
We are constantly trying to improve [ISP] to better meet your needs. Please take just a few minutes to complete this survey and help us to serve you better.
Where do you currently reside?
USA
Canada
Mexico
Other, please specify:
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How long have you been using the Internet?
Less than 6 months
6 to 12 months
1 to 3 years
4 to 6 years
7 years or more
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How many hours per day are you on-line?
less than 1
1-2
2-3
3-4
4-5
5 or more
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What do you usually use the Internet for?
Information gathering
E-mail
Instant messaging
Academic research
Shopping
Games
Music
News
Sports news
Real estate
Job hunting
Classifieds
Stock market
Other, please specify:
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How would you rate your understanding of the Internet?
Excellent
Very good
Good
Fair
Poor
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How satisfied are you with [ISP]?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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If you are dissatisfied, why?
This block is required.
Are you satisfied with your Internet connection (including reliability, speed, busy-signals, disconnects, etc.)?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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If you are dissatisfied, why?
This block is required.
Are you satisfied with [ISP] software for ease of installation and use?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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If you are dissatisfied, why?
This block is required.
What operating system do you use when connecting to the Internet?
Win 95/98/NT/2000/XP/Vista/7
Mac OS X
Mac OS 9 or less
Linux
Free/Net/OpenBSD
I don't know
Other, please specify:
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How much do you currently pay per month for Internet service you use from home?
$0
$1 - $5
$5 to less than $10
$10 to less than $15
$15 to less than $20
$20 to less than $25
$25 to less than $30
$30 to less than $35
$35 to less than $40
$40 or more
Don't know
This block is required.
What is your connection speed when you access the Internet from home?
High speed connection (DSL, cable modem, T1, or other high-speed connection)
Wireless (GPRS/EDGE, 3G, 4G/WiMAX)
Dial-up with 56K modem or less
Don't know
None of the above
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Are you going to upgrade your home Internet service to a broadband/high speed service in the next 12 months?
Definitely yes
Probably
Probably not
Definitely not
Not sure
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If you are, how likely would you be to purchase this service if it were available at $21.95 per month?
Very likely
Likely
Neutral
Unlikely
Very unlikely
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Please indicate how important each factor is in your decision about purchasing/upgrading your Internet service:
Very important
Important
Neutral
Unimportant
Brand name
Pricing
Features/Services
Quality of service
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Please indicate which of the following method of subscription are you likely to choose if you were going to upgrade your Internet service:
Very likely
Likely
Neutral
Unlikely
Very unlikely
Subscribe at retail store like Best Buy, Circuit City, Radio Shack
Subscribe when purchasing a computer from a computer manufacturer like Dell, Gateway, Hewlett Packard
Subscribe directly by ordering the service through the Internet
Subscribe directly by ordering the service through a CD that you receive in the mail
Subscribe through your local telephone company
This field is required.
Rate your satisfaction with [ISP] support personnel regarding the following features:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Knowledge and competence
Managing your needs/requests
Professionalism
Courtesy
Friendliness
Willingness to help
Overall performance
This field is required.
Any comments you would like to add?
This block is required.
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