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[en] Customer Evaluation -#- 001 - Customer Overall Satisfaction with Company
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In [COMPANY], we would like to know what you think of our work. Please complete this short survey to provide us with feedback.
What is your overall satisfaction with [COMPANY] products and services?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
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If you are dissatisfied, why?
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How often do you use [COMPANY] products and services?
Daily
About once a week
About once a month
Several times a year
Once a year
Other, please specify:
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How long have you been using [COMPANY] products and services?
Less than 1 month
1 to 6 months
6 months to 1 year
1 to 3 years
More than 3 years
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How satisfied are you with [COMPANY] products and services in the following areas:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Value for price
Quality
Usage experience
Ability to meet needs
Design and appearance
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How satisfied are you with your relationships with [COMPANY] in the following areas:
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Flexibility of pricing
Flexibility of terms and/or agreements
Flexibility of partner and/or affiliate programs
After-sale support
Purchase experience
Repeat purchase experience
Sales representatives and support
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Compared to the alternative products and services available on the market, how do you estimate [COMPANY] products and services:
Much better
Somewhat better
About the same
Worse
Much worse
Don't know
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Based on your recent experience, will you continue purchasing products or services from [COMPANY] in future?
Definitely
Probably
Probably not
Definitely not
Not sure
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If no, why not?
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Would you purchase additional or related products or services from [COMPANY]?
Definitely
Probably
Probably not
Definitely not
Not sure
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Would you recommend [COMPANY] products or services to your friend or affiliate?
Definitely
Probably
Probably not
Definitely not
Not sure
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What is the most convenient way for you to purchase products or services from [COMPANY]?
Mail order
Internet
Phone
Fax
Other, please specify:
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Did you experience any problems using [COMPANY] products or services?
Yes, quite often
Yes, but rarely
No
Don't remember
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If you did, what kind of problems?
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What could we undertake to increase your level of satisfaction with [COMPANY]?
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If you have any additional comments or wishes in regard with [COMPANY] products or services, please share them:
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Please submit your contact information if you have any additional questions and would like us to contact you.
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