[en] Customer Evaluation -#- 006 - IT Customer Satisfaction with Tech Support -- Online Survey

[en] Customer Evaluation -#- 006 - IT Customer Satisfaction with Tech Support

Thank you for taking up this survey! Your input will help us to evaluate and improve [COMPANY] Tech support. This survey will take 3-5 minutes.

How did you initiate this technical support contact?

Phone

Online Chat Window

Web Support Page

Other, please specify

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How satisfied are you:

	Very Dissatisfied	Dissatisfied	Neutral	Satisfied	Very Satisfied
With IT's ability to understand your problem?
With IT's product knowledge?
With IT's ability to answer your questions?
With the time it took IT to resolve the issue?
With the time it took IT to respond to the issue?
With IT's overall handling of your issue?

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Do you consider this issue to be resolved?

Yes, I am satisfied.

Not sure yet, need time to test.

No, issue has not been resolved.

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If the issue has not been resolved, or if you are not sure if it has been resolved, please explain why:

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How many IT contacts did you have to make to resolve your issue?

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Would you recommend your current IT support contact from [COMPANY] to co-workers/friends?

Yes

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Please add any comments or suggestions you think could help IT tech support service to improve its quality:

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Thank you for your participation in the survey!